AIR CANADA Support is dedicated to provide assistance and designed to look after the comfort of every individual who travel through and also willing to travel through AIR CANADA. AIR CANADA Support mainly concentrate on Flight Info and Reservations, Missing or Damaged Baggage and Customer Relations.Flight Info and Reservations section answers continuously, 24 hours 7 days a week on respective Toll Free Number (1-888-247-2262) within Canada and U.S. Flight Info and Reservations gives information about the Flight Status, Flight Tracker, PNR tracking and Web Check-In. Flight Status gives the actual status of the availability of the flights and seats in the flights. Flight Tracker gives the current location of the flight. PNR (Passenger Name Record) Tracking gives the details of the route of flight, contact details of the passenger, seat preferences and the choice of the meal. Web Check-In helps the passenger in performing the check-in, selecting a seat and choosing the meal and also guides till the passenger boards the corresponding flight.
Missing or Damaged Baggage section do their best to make sure the baggage reaches the destination. If the checked baggage have been delayed upon arrival, the passenger need to notify the respective representative to make an incident report. The agent asks for the details of the passenger to accelerate the tracking of the baggage. If the baggage is not found even after five days of making the report, the case will be taken over by the Central Baggage Office. If the baggage have been recovered and the arrival at the respective destination is confirmed, the baggage will be delivered to respective airport by the airlines contracted courier service like FedEx. If the Central Baggage Office failed to recover the baggage, the respective passengers are paid a higher value in accordance with the Air Canada’s Conditions of Carriage. You may also request the Reimbursement by filling the details in Interim Expenses Web form and providing all original receipts along with the World Tracer File Reference number within 21 days. This section takes sole responsibility of the Baggage till it reaches the corresponding destination.
Customer Relations section helps in knowing the concerns of the passengers about their travel. It also looks into the complaints of the passengers about their travel and the promised amenities were provided by the respective Air Canada airlines. It also receives the compliments form the passengers for their best service provided during the travel. The concerns or complaints or compliments are received through an Email. Every passengers can send an email to express their concerns, complaints or compliments about their travel.
Along with the above mentioned services, there are sub topics where a passenger can go through the every detail from booking a ticket to collection of baggage after reaching the destination. The Air Canada Support is designed to make easy access for every passenger to go through every detail under Missing bags, Receipt requests, Refund services, Cancel an Online Booking, Lost Items, Frequently asked Questions, eCoupons and Travel Vouchers and Customer Service plan. The description of every sub topic are covered in the above mentioned three services. In addition to these services, the Support makes every individual easily accessible ‘How can we help you?’ section. This section is followed by Help Topics where Baggage Information, Cancelling an Online Booking, Changing your Flight, Comments or Issues or Suggestions, Liquids and Medication, Lost and Found, Managing Email references, Car Rentals, Hotel Reservations, Hotel Stopover Reservations, Promotion Codes, Refunds and Ticket Receipts or Billing Enquiries are easily accessible through single click. By selecting the respective service, the information will be displayed under the same section.